Shalom Counselling Services Helping People Grow Toward Peace and Wholeness

Our Process

When you contact us, your inquiry will be processed with confidentiality and professionalism.

To inquire about counselling, please call our office at 519-886-9690. Our Administrative Secretary will collect basic information, including your name, address, contact numbers, etc. Our Clinical Director will then be in touch with you to discuss your interest in counselling, establish fees, and set an appointment time. The Clinical Director will pair you with the appropriate counsellor to address your concerns.

See our Contact Us page for more details on how to reach us.


Fees will be established during the initial conversation with our Clinical Director. Shalom makes counselling affordable and accessible with fees that are calculated on a sliding scale according to family income. With the generous support of Shalom’s donors and funders, subsidized fees are available.

Shalom Counselling Services is a member of the Counselling Collaborative Program and provides counselling free of charge to recipients of the Ontario Works and Ontario Disability Support Programs. The Collaborative is funded in part by the Region of Waterloo. 

Shalom Counselling is also part of Health-Connect Counselling Partners, a collaborative of six community mental health counselling agencies and over 50 family doctors in Waterloo Region. Referrals to this program are made by your family doctor.