Contact Us

Please note: Shalom is not a crisis service. If you require immediate assistance please contact Here 24/7 at 1-844-437-3247.

Location and Address

Shalom Counselling Services Inc.
9 Avondale Ave. S.
Waterloo, ON N2L 2B5
P: 519-886-9690
F: 519 886-7832

Office Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:00pm
Friday Closed
Saturday Closed
Sunday Closed


Counselling times are by appointment and are available outside of the office hours noted above.

Evening hours are available.


By Phone


(519) 886-9690


Phones are not answered outside of Office Hours (Monday to Thursday from 8:30am until 4pm).


Feedback or concerns about your experience at Shalom can be provided by using the attached form. The feedback/concern response process is outlined at the top of the form: Feedback/Concern Form


Email Us

You may also contact our office using the form below. Emails are read and responded to during office hours. Electronic communications cannot be guaranteed to be secure, therefore to protect your privacy Shalom does not complete intakes electronically. Your preferred phone number is required so that our Clinical Director can call you to arrange counselling. To protect your privacy, please do not include any personal health details in your message.

Please include Spouse/Partner's name, address, date of birth, employer, and length of relationship (if applicable).
Please include children's names, age, gender and residence (if applicable).
Doctor's Name, Telephone number, On-going Medical Concerns, Medications.
Emergency contact and phone number.
Please indicate if you have (do not have or don't know) coverage for counselling through your benefits.
When and where
Reason for Seeking Counselling