Contact Us

Please note: Shalom is not a crisis service. Please be aware that we are receiving a high number of requests for counselling at this time. This means that we will respond as we are able. If you are in need of more immediate or quick access counselling, Camino Wellbeing offers confidential walk-in, single-session counselling and therapeutic conversations in person, virtually or by phone. They are located at 400 Queen Street South or can be reached by phone at 1-519-749-6333.
If this is a crisis please contact Here 24/7 at 1-844-437-3247, call or text 9-8-8 (suicide crisis helpline), or call emergency services at 9-1-1.

Location and Address

Shalom Counselling Services Inc.
9 Avondale Ave. S.
Waterloo, ON N2L 2B5
P: 519-886-9690
F: 519 886-7832

Office Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:00pm
Friday Closed
Saturday Closed
Sunday Closed

 

Counselling times are by appointment and are available outside of the office hours noted above.

Evening hours are available.

 

By Phone

 

(519) 886-9690

 

Phones are not answered outside of Office Hours (Monday to Thursday from 8:30am until 4pm).

 

Email Us

You may also contact our office using the form below. Emails are read and responded to during office hours. Electronic communications cannot be guaranteed to be secure, therefore to protect your privacy Shalom does not complete intakes electronically. Your preferred phone number is required so that our Clinical Director can call you to arrange counselling. To protect your privacy, please do not include any personal health details in your message.

Please include additional person(s)'s name, address, date of birth, and length of relationship (if applicable).
Doctor's Name, Telephone number, On-going Medical Concerns, Medications.
Emergency contact name, relationship, and phone number.
Please indicate if you have (do not have or don't know) coverage for counselling through your benefits.
When and where
Reason for Seeking Counselling