Contact Us

COVID-19 UPDATE:
Due to the declared State of Emergency in Ontario, Shalom is closed to the public. 
During this time we are offering ongoing counselling support by telephone and online video counselling, by appointment. Please contact our office to inquire about our services or to arrange for a counselling appointment by telephone or online video counselling. Our office hours are Monday to Wednesday 9 to 4 and Thursday 9 to 4. Phones messages will be received during these hours only. 
If this is an emergency or you require immediate assistance please call Here 24/7 at 1-844-437-3247

Please note: Shalom is not a crisis service. If you require immediate assistance please contact Here 24/7 at 1-844-437-3247.

Location and Address

Shalom Counselling Services Inc.
9 Avondale Ave. S.
Waterloo, ON N2L 2B5
P: 519-886-9690
F: 519 886-7832

Office Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:00pm
Friday Closed
Saturday Closed
Sunday Closed

 

Counselling times are by appointment and are available outside of the office hours noted above.

Evening hours are available.

 

By Phone

 

(519) 886-9690

 

Phones are not answered outside of Office Hours (Monday to Thursday from 8:30am until 4pm).

 

Feedback or concerns about your experience at Shalom can be provided by using the attached form. The feedback/concern response process is outlined at the top of the form: Feedback/Concern Form

 

Email Us

You may also contact our office using the form below. Emails are read and responded to during office hours. Electronic communications cannot be guaranteed to be secure, therefore to protect your privacy Shalom does not complete intakes electronically. Your preferred phone number is required so that our Clinical Director can call you to arrange counselling. To protect your privacy, please do not include any personal health details in your message.