Starting Counselling

Please note: Shalom is not a crisis service. If you require immediate assistance please contact Here 24/7 at 1-844-437-3247.

When you contact us, your inquiry will be processed with confidentiality and professionalism. At Shalom Counselling Services we provide a safe, welcoming and non-judgmental environment for conversation and problem-solving. Shalom offers a safe space for conversations about faith or spirituality when initiated by the client in the counselling process. The following provide additional information about Shalom's services, process, and fees.

By Phone

When you call Shalom for counselling our Administrative Secretary will collect basic information, including your name, address, contact numbers, etc. Our Clinical Director will be in touch with you to discuss your interest in counselling, establish fees, and set an initial appointment time. Daytime and evening appointments are available. Phones are not answered outside of Office Hours (Monday to Wednesday from 8:30 to 4:30 and Thursday 8:30 to 4:00).

(519) 886-9690


Email Us

You may also contact our office using the form below. Emails are read and responded to during office hours. Electronic communications cannot be guaranteed to be secure, therefore to protect your privacy Shalom does not complete intakes electronically. Your preferred phone number is required so that our Clinical Director can call you to arrange counselling. To protect your privacy, please do not include any personal health details in your message.

Please include Spouse/Partner's name, address, date of birth, employer, and length of relationship (if applicable).
Please include children's names, age, gender and residence (if applicable).
Doctor's Name, Telephone number, On-going Medical Concerns, Medications.
Emergency contact and phone number.
Please indicate if you have (do not have or don't know) coverage for counselling through your benefits.
When and where
Reason for Seeking Counselling