Reaching Out
Reaching out for help is not easy. We hope we can make the process simple.
The Process
- Contact Shalom by phone or by using the online referral form.
- Shalom’s receptionist will speak with you and gather basic information.
- The Clinical Director will call you to learn more about the concerns that you would like to talk about in counselling. Based on this conversation we will match you with a counsellor that matches your needs. A first appointment will be booked with you. They will also discuss fees and any insurance coverage you may have.
Fees
Shalom believes everyone should have access to counselling services that are affordable and accessible. We have a sliding fee scale, based on household income which is used to set the fee. Our lowest fee starts at $20 up to the full fee of $150.
We can only do this because of generous and dedicated donors as well as funding partners.
Insurance
If you have extended health benefits through your job, or a partner’s employer, please check to see the amount covered and whether you are covered by a Registered Social Worker (RSW) or a Registered Psychotherapist (RP). When you have insurance we charge our full fee.
We do not process claims directly with your insurance provider. You will need to pay for your appointment and then submit your receipt to insurance.
Programs
Employee Assistance Program (EAP)
Shalom has EAP agreements with a number of local businesses and organizations. Check your employee benefits to see if your employer provides this coverage. If you are an employer that is interested in offering counselling services to your employees, please contact Shalom to discuss this possibility.
Counselling Collaborative Program – For recipients of Ontario Works and Ontario Disability Support Program
As a member of the Counselling Collaborative Program, Shalom offers counselling to people receiving Ontario Works (OW) or the Ontario Disability Support Program (ODSP). This program is made possible by support from the Region of Waterloo and United Way Kitchener Waterloo and area.
Health-Connect Counselling Partners Program
Shalom is part of the Health-Connect Counselling Partners program, a collaborative of six community counselling agencies and over 50 family doctors in Waterloo Region. To find out if you are eligible to be part of the Health-Connect program please contact your family doctor.
